About Us

Continuous Quality Improvement

Philosophy

The Arrow Child & Family Ministries (Arrow) Continuous Quality Improvement (CQI) process is
endorsed by leadership and engages the entire agency, including stakeholders. Founded as a Christian
Ministry, Arrow has a rich heritage of services and is dedicated to ensuring the safety, permanency, and
wellbeing of children, youth and families. Our child welfare experience covers a full continuum of care.

Stakeholders and Their Role

Stakeholders include, but are not limited to, clients, families, employees, volunteers, consultants, contract
authorities, licensing entities, funders, independent contractors, Board members, and consumer advocates.
Stakeholders are involved in the development and implementation of the CQI process on varying levels,
depending on their role in the agency. Involvement may include determination of measures and outcomes,
reporting, evaluation, and implementation of changes to improve results.

Measures

Measures establish focus on evaluating performance and outcomes and include:

  • Operations and Management (Finance; Risk Prevention and Management; Employee Satisfaction)
  • Program Results (Timeliness/Quality of Client Assessments; Family Involvement; Stakeholder Satisfaction)
  • Client Outcomes (Safety; Wellbeing; Permanency)

Structure of Process

The CQI process involves an ongoing cycle of goal establishment, data collection and analysis, change in practice, and evaluation of changes.

cycle