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Accountability | Arrow Child & Family Ministries | Since 1992

Helping Kids, Strengthening Families

CONTINUOUS QUALITY IMPROVEMENT

  • PHILOSOPHY
  • STAKEHOLDERS & THEIR ROLE
  • MEASURES
  • STRUCTURE OF PROCESS

The Arrow Child & Family Ministries (Arrow) Continuous Quality Improvement (CQI) process is
endorsed by leadership and engages the entire agency, including stakeholders providing accountability. Founded as a Christian Ministry, Arrow has a rich heritage of services and is dedicated to ensuring the safety, permanency, and wellbeing of children, youth and families. Our child welfare experience covers a full continuum of care.

Stakeholders include, but are not limited to, clients, families, employees, volunteers, consultants, contract
authorities, licensing entities, funders, independent contractors, Board members, and consumer advocates. Stakeholders are involved in the development and implementation of the CQI process on varying levels, depending on their role in the agency. Involvement may include determination of measures and outcomes, reporting, evaluation, and implementation of changes to improve results and provide accountability.

Measures establish focus on evaluating performance and outcomes and include:

Operations and Management (Finance; Risk Prevention and Management; Employee Satisfaction)

Program Results (Timeliness/Quality of Client Assessments; Family Involvement; Stakeholder Satisfaction)

Client Outcomes (Safety; Wellbeing; Permanency)

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